Privacy Policy

At Starlight Studios, located at 456 Elm Street, Suite 200, Hollywood, CA 90028, USA, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in any way. Our data protection officer, Eleanor Vance, can be reached at eleanor.vance@starlightstudios.com or at +1 982-722-0327.

This policy is effective as of January 1, 2025, and may be updated periodically. We encourage you to review this page regularly for any changes. By using our website or services, you consent to the terms outlined in this Privacy Policy.

Data Collection

We collect various types of information to provide and improve our services. The types of data we collect include:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide to us when you contact us through our website, sign up for our newsletter, request a quote, or engage in other communication with us.
• Usage Data: We automatically collect certain information about your use of our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use cookies and similar tracking technologies to collect this data. For more information, please see our Cookies Policy.
• Project Information: If you are a client, we collect information related to your projects, including project details, budgets, timelines, and any media assets you provide to us.
• Marketing Data: We may collect data related to your preferences for receiving marketing communications and your engagement with our marketing campaigns.

Data Usage

We use the collected data for various purposes, including:

• Providing Services: We use your personal information to provide the services you request, such as responding to inquiries, processing orders, and managing projects.
• Improving Website: We analyze usage data to understand how our website is used and to improve its functionality and user experience.
• Marketing Communications: With your consent, we may send you marketing communications about our services, promotions, and industry news. You can opt out of receiving these communications at any time by following the unsubscribe instructions in the email or contacting us directly.
• Legal Compliance: We may use your data to comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests.
• Analytics: We use aggregated and anonymized data for analytical purposes, such as tracking website traffic, understanding user demographics, and measuring the effectiveness of our marketing efforts.
• Personalization: To provide you with a tailored experience, we may use collected data to personalize content and communications based on your known preferences and activities.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Protection

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data transmitted online.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Employee Training: We provide training to our employees on data protection best practices.
• Secure Storage: We store personal information on secure servers and use physical security measures to protect our facilities.
• Data Breach Response Plan: We have a data breach response plan in place to promptly address and mitigate any security incidents.

Our website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy of every website you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party websites or services.

User Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Erasure: You have the right to request that we erase your personal information under certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Portability: You have the right to request that we transfer your personal information to another organization in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at privacy@starlightstudios.com or write to us at Starlight Studios, 456 Elm Street, Suite 200, Hollywood, CA 90028, USA. We will respond to your request within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority. The relevant supervisory authority in the USA is the Federal Trade Commission (FTC).